CLIENT INFORMATION
As a long time member of the National Association of the Remodeling Industry (NARI), McMillan believes in the values established by it’s members.
​
What Questions Should I Ask Potential Contractors?
Here are some questions NARI members recommend you ask before signing a remodeling contract:
• How long have you been in business?
• Does your company carry Workers Compensation and General Liability
insurance?
• Have you completed many projects like mine?
• May I have a list of references?
• Who will be working on my project, employees or subcontractors?
• What is your approach to a project such as this?
• What is your guarantee?
• What percentage of your business is repeat or referral business?
• Are you a member of a national trade association?
• Have you or your employees had any special training or education?
Listen to the answers and pay attention to your instincts. Your remodeler will be a part of your daily life. It makes sense that you should take some time to carefully select this person and make sure that it is someone to whom you can ask questions.
Remodeling can be a fun experience. You get to create your dream room or home and learn a little about design and building along the way. All you need to do is ask questions. According to NARI members, remodelers don't get asked enough questions.
NARI Code Of Ethics
Each member of the National Association of the Remodeling Industry is pledged to observe high standards of honesty, integrity and responsibility in the conduct of business by:
• Promoting in good faith only those products and services
which are known to be functionally and economically
sound and which are known to be consistent with
objective standards of health and safety.
• Making all advertising and sales promotion factually
accurate, avoiding those practices which tend to mislead
or deceive the customer.
• Writing all contracts and warranties such that they comply
with federal, state and local laws.
• Promptly acknowledging and taking appropriate action on
all customer complaints.
• Refraining from any act intended to restrain trade or
suppress competition.
• Attaining and retaining insurance as required by federal,
state and local authorities.
• Attaining and retaining licensing and/or registration as
required by federal, state and local authorities.
Our System for Estimating
McMillan Remodels bills on a cost plus/ labor and material system. We charge hourly rates for employees and 20% over the cost of all materials and subcontractors. Once it’s determined that we are right for your project, we create a Budget Estimate that shows a range of pricing a customer may spend on that project.